Introduction:

In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.

To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.

To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.

Venue and dates:

The University of Malaga has kindly accepted to host this event on November 21st and 22nd.

Goals of the event

Deliverables from the event:

Draft programme (all times in CEST)

Time

What

Notes

9.00 – 9.30

Welcome

-          Mentimeter

Setting expectations

This is the start of a process

9.30 – 10.00

Lightning talks

Sharing failures

10.00 – 10.30

 Coffee break

 

10.30 – 12.00

Round of workshops

-          How to communicate externally

-          How to communicate internally

-          Thriving under pressure

-          Pitfalls of crisis management

To be expanded upon

12.00 – 12.30

Lightning talks

Sharing more positive experiences

12.30 – 13.30

Lunch

 

13.30 – 16.30

Crisis simulation exercise

Introduction with rules and goals

Playing out the exercise with observers present

16.30 – 17.00

Conclusions from observers

Leading into the discussions for the next day

19.00

Dinner and drinks

Maybe some sharks and zombies

 

November 21

Time

What

Notes

9.00 – 9.30

Introduction

Explaining what we are going to do

9.30 – 10.00

Lightning talks

Best practices

10.00 – 12.30

Explorers and Receivers exercise in 4 rounds of half an hour

Tea and coffee after round 2

-          Rudimentary guide to write/template for crisis management plans on an NREN level

-          Rudimentary European CM procedure

-          Key contact lists for major incidents

-          Agreed upon language to describe incidents/ shared terminology

-          Set of roles defined

12.30 – 13.30

Lunch

 

13.30 – 14.30

Presentations by receivers and next steps

Actively asking for volunteers to take the next steps

14.30 – 15.00

End of the event

-          Mentimeter to see if all expectations were met

Last conclusions




Target group:

Working group:

The working group consists of:

Tasked with:

There is a preliminary planning available.