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Venue and dates

Dates: November 20 and 21, 2017

Venue: The event will take place in Malaga at

Escuela Técnica Superior de Ingeniería Informática

Bulevar Louis Pasteur, 35

29071 Málaga, Spain

Hotels: There are unfortunately no hotels near the University, but the University can easily be reached from the city center of Malaga with bus line 11 and metro line 1. It is therefore recommended to book a hotel in the city center.

Objectives

  • Ensuring awareness of crisis management as a priority throughout the community;
  • Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
  • Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
  • Kickstart an overarching Crisis Management community to share best practices.

  • Everyone goes away with at least one point of action on crisis management

Deliverables

  • Lightweight template for crisis management plans on an NREN level;
  • Rudimentary European crisis management procedure;
  • Agreed upon language to describe incidents/ shared terminology;
  • Key contact lists for major incidents;
  • Inventory: who is working on what.

Target group

  • We invite all NRENs to send to CLAW representatives from their NOC, marketing-communications, CSIRT and/or information security management teams.

Working group

This event is being organised by a working group consisting of:

  • Robert Tofte, Nordunet - SIG-ISM
  • Robert Haymon-Collins, Jisc - SIG-Marcomms
  • Laetitia Lagneau, Belnet - SIG-Marcomms
  • Wojciech Bohdanowicz, PSNC - SIG-Marcomms
  • Damian Niemir, PSNC - SIG-Marcomms
  • Giovanni Sorenti, Jisc - SIG-NOC
  • Joze Hanc, ARNES - SIG-NOC
  • Jordi Guijarro, CSUC - TF CSIRT
  • Francisco Monserrat, RedIRIS - TF CSIRT
  • Victoriano Giralt, University of Malaga
  • Nicole Harris, GEANT
  • Sigita Jurkynaitė, GEANT
  • Dick Visser, GEANT
  • Steffie Bosman, GEANT
  • Charlie van Genuchten, GEANT/SURFnet

There is a preliminary planning available.


 

 

Draft programme (all times in CET)


Monday, November 20

Time

What

9.00 – 9.30

Welcome

  • Mentimeter session to gather expectations
  • Speed dating

9.30 – 12.00

Crisis exercise

  • Experiencing a crisis together
12.00 - 12.30Coffee break

12.30 – 13.00

Recap

  • Lessons learned from the exercise

13.00 – 14.00

Lunch

14.00 – 14.30

Lightning talks

14.30 – 17.00

Thriving under pressure

  • Workshop on how to handle a crisis situation

19.00

Dinner and drinks

 

Tuesday, November 21

Time

What

9.00 – 9.30

Introduction

9.30 – 10.00

Lightning talks

10.00 – 12.40

Explorers and Receivers

Deliverables:

  • Lightweight template for crisis management plans on an NREN level;
  • Rudimentary European crisis management procedure;
  • Agreed upon language to describe incidents/ shared terminology;
  • Key contact lists for major incidents;
  • Inventory: who is working on what.

12.40 – 13.45

Lunch

13.45 – 14.45

Recap

  • Presenting the deliverables
  • Next steps

14.45 – 15.00

Closing remarks


Background Info

In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.

To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.

To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.