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This is the home of the Social Media in the NREN Community space.

Plan for now

1. Let's start discussing! The TERENA NREN community - not just PR people - have something to say about social media. Goto discussion area: "Do user communities in education and research really want to engage with NRENs using social media? If not, should we try anyway? How?!?!"

2. Collect useful theoretical studies that we can all benefit from (24. 3. 2011)
3. Collect NREN social media "use cases" (24. 3. 2011)
4. Joint video conference (suggest our Adobe Connect) to review findings and decide on next steps, if any (28-31. 3. 2011). Please vote for desired date and time on Foodle: https://ds.aai.arnes.si/foodle/foodle.php?id=sx1q1abs
5. Create general Social media policy for NRENs - facilitated by VC discussion if necessary, get management buy-in / involved
6. Create general Social media strategy for NRENs - facilitated by VC discussion if necessary
7. Create strategy for each social media - FB, Twitter, Linkedin, Youtube ... - facilitated by VC discussion if necessary
8. Start working, share what works and what doesn't work as we progress

2. Social Media in theory

General

• How to Introduce Social Media to Your Business (when/how to and when not to expand your promotion to Social Media - 3min reading, MUST)
• Develop a Social Media Strategy in 7 Steps (usefully advices how not to loose focus - 4min reading, don't forget to check the slides, MUST)
• How To Develop a Business-Aligned Social Media & Social Networking Strategy (General theoretical approach - useful for convincing top management - 15min reading, optional)
• Understanding the Experience of Social Network Sites (Helps understand WHY people use social networks - good reading for Social media haters - 8min reading, optinal)
• Advice that (Useful social media resources and training.)

Facebook

• 9 Ways to Make Your Facebook Pages Red Hot (profit business related, but some aspect suitable for NRENs - 3 min reading, optional)
• Involver (applications to integrate to your FB page: Twitter, Youtube...etc)

3. NREN Social Media "Use Cases"

CARNET (how do you differentiate from web)

• Offical FB page (520 followers)
• School portal on FB (311 followers)
• Users conference on FB (187 followers)
• Wiki (eng, cro)

NORDUNET

• Offical FB page (23 followers)
• Offical Twitter page (32 followers)
• Nordunet conference (24 followers)

HEAnet

• Official Twitter page (64 followers)
• Official Twitter Page (technical) (36 followers)
• HEAnet Conference
• Unofficial Linked-In page

SUNET

• Get satisfactory (custom social like app)

ARNES

• Unofficial FB page (73 folowers)
• Offical si.cert FB page (217 followers)
• Offical registry.si FB page (139 followers)

TERENA

• Unofficial FB page
• Twitter page
• Youtube channel
• LinkedIn group
• Wordpress page
• TNC2010 coverage page (This is a mashup page.)

Approaches we like most

• Sports Tracker - community around Nokia application from Finland (13500 followers, couple of hundreds active)
• Pepsi -community around soft dring (3MIO followers)
• Cisco Networking academy - community of networking student (177,139 followers)
• StackOverflow - Mostly computer programming community, ability to ask questions and receive answers rated by the community / crowdsourcing (24,754 users)

4. General social media strategy for NREN

Sort/group in future

• Post updates on consistent basis

Concernes

• Publish photos of staff? Only serious photos?
• How personal to go while building community? E.g. should we invite our users to join our running group?

How (check Denis McDonald for details)

• Describe organisational goals (3-5) e.g. improve communications, help, increase the number of ...
• Describe social media initiatives: e.g. create Facebook page, establish blog, create a network of experts ... For each don't forget to define:
  • Determine cost (HR, €)
  • Benefits
  • Priority
  • Impacted Groups
  • Schedule
  • Relationship to existing processes
  • Anticipated Acceptance
• If possible: convert internal users from competing platforms, define ownership and responsibilities, identify hidden opposition inside organisation

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