3rd SIG-NOC Tools Survey Results
The Special Interest Group – Network Operations Centres (SIG-NOC) is a community effort initiated by the National Research and Education Network organisations (NRENs) gathered under the GÉANT Association. SIG-NOC is an open forum where experts from the GÉANT Community and beyond exchange information, knowledge, ideas and best practices about specific technical or other areas of business relevant to the research and education networking community. SIG-NOC is the successor of the former TERENA Task Force on NOCs (TF-NOC).
The SIG-NOC community (formerly Task Force on NOCs, TF-NOC) has run three surveys in order to gather useful information around the tools that are used for each one of the functions that NOCs feel responsible for. The TF-NOC completed and published its first Survey in December 2011, with a wide variety of questions, not only about tools and 14 different functions (such as monitoring, problem solving, performance, change management, ticketing, reporting and communication), but also about taxonomy, network, services and Best Practices. SIG-NOC published the second survey in 2016, more focused on tools and covering one more function (DDoS mitigation).
In the third ‘NOC Tools Survey’ covered in this report, information about the software tools that NOCs use to operate networks and services was collected between June and September 2019. This survey had 35 sections, that covered 16 functions, adding orchestration, automation and virtualisation to the list from the previous survey. There was also one section dedicated to the adoption of standards and industry best practices as well as training activities in the NOCs. From the responses to the survey, 63 of them were reliable and detailed enough to be analysed.
The results of the survey are summarised in this report. The anonymised survey data is also available in MS Excel format (i.e. raw data and zoomable graphs) for further analysis.
Download the latest report in PDF (SIG-NOC Survey 2019)
SIG-NOC Survey 2016
SIG-NOC Survey 2011