- Crisis management via social media (for example, if a service breaks down and that information gets out before your organisation has a chance to formally respond, or if someone communicates negative information about your organisation or services)
- Best use cases in social media (specific for our community)
- Monitoring social media - how and when to react
- How to follow/capture the social media – which applications, and process for this (overseeing its use and how its use)
Overview
Content Tools
Tasks