NSHaRP tickets are Security Incident Tickets that are raised within the Incident Management System (OTRS). They are always of type Incident
NSHaRP Opened Tickets
Check your results by using the link: http://test-msr.geant.net:8888/msr/ms_new_nsharpe_tickets.jsp
NSHaRP Closed Tickets
Check your results by using the link: http://test-msr.geant.net:8888/msr/ms_closed_nsharpe_tickets.jsp
** Future enhancement would be to combine these two Java Server Pages into one