Please log into the prod-dboard01.geant.net

Sudo to root: sudo su -

Locate the file /var/lib/apache-tomcat7/webapps/otrs-messaging/WEB-INF/classes/otrs.properties and check it's contents. 

The application configuration files are controlled by puppet in the  /home/local/GEANT/dante.tipper/newdashboard/ directory

cd /home/local/GEANT/dante.tipper/newdashboard/files/apachetomcat7

The two important files are otrs-esb.properties , otrs.properties and otrs-log4j.xml (the log file is currently set to /home/local/GEANT/dante.tipper/otrs.log)

vi otrs.properties

#customerUser=geantincidents@geant.net
customerUser=testgeantincidents@geant.net
#customerId=geant
customerId=dummy-customer

Once saved you will need to let puppet update the files in the /var/lib/apache-tomcat7/webapps/otrs-messaging/WEB-INF/classes/ directory. Puppet will also restart the apache-tomcat7 service:

cd /home/local/GEANT/dante.tipper/

./run-test.sh

 

 

 

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