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What software tools R&E Network Operations Centres use

The Special Interest Group – Network Operations Centres (SIG-NOC) is a community effort initiated by the National Research and Education Network organisations (NRENs) gathered under the GÉANT association in Europe. SIG-NOC creates an open forum where experts from the GÉANT Community and beyond exchange information, knowledge, ideas and best practices about specific technical or other areas of business relevant to the research and education networking community. SIG-NOC is the successor of the former TERENA Task Force on NOCs (TF-NOC).

TF-NOC completed and published its first ‘NOC Survey’ by December 2011. That survey had a wider scope covering the NOCs’ taxonomy, structures, resources, tools and other aspects. Towards the end of 2015, SIG-NOC decided to repeat only the NOC tools related part, because it was realised that the tools and techniques used by the NOCs had progressed a lot since the last survey.

In the second ‘NOC Tools Survey’ covered in this report, information about the software tools that NOCs use to operate networks and services was collected between December 2015 and February 2016. One section was dedicated to the adoption of standards and industry best practices as well as training activities.

Since the survey was mainly focusing on tools and operation practices it was recommended to be filled out by someone who has an overview of the whole NOC’s operations.

The results of the survey are summarised in this report. The anonymised survey data is also available in MS Excel format (i.e. raw data and zoomable graphs) for further analysis.

Download the latest report in PDF...

The first NOC Survey from 2011 is available here...