...

The class uses the standard AuditLog class to write log message to /tmp/otrs/OTRSConsumer-YYYYMMDD.log. The location and name of the log file is configurable from within the otrs.properties file

Enterprise Service Bus (ESB)

The net.dante.otrs.OTRSConsumer JAVA class connects to the test-esb01.geant.net ActiveMQ Message Broker, using credentials stored in the otrs.properties file.

*** It is possible to review the contents of the ESB queue called OTRS using the following URL: http://test-esb01.geant.net:8161/admin/browse.jsp?JMSDestination=OTRS 

The XML returned from the OTRS Web Service TicketGet operation from the OTRSProducer class is sent as a plain text message to the ESB and stored in the OTRS queue.