UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
Please log into the prod-dboard01.geant.net
Sudo to root: sudo su -
Locate the file /var/lib/apache-tomcat7/webapps/otrs-messaging/WEB-INF/classes/otrs.properties and check it's contents.
The application configuration files are controlled by puppet in the /home/local/GEANT/dante.tipper/newdashboard/ directory
cd /home/local/GEANT/dante.tipper/newdashboard/files/apachetomcat7
The two important files are otrs-esb.properties , otrs.properties and otrs-log4j.xml (the log file is currently set to /home/local/GEANT/dante.tipper/otrs.log)
vi otrs.properties
#customerUser=geantincidents@geant.net
customerUser=testgeantincidents@geanttestgeantincidents@geant.net
#customerId=geant
customerId=dummy-customer
Once saved you will need to let puppet update the files in the /var/lib/apache-tomcat7/webapps/otrs-messaging/WEB-INF/classes/ directory. Puppet will also restart the apache-tomcat7 service: sudo service apache-tomcat7 restart
cd /home/local/GEANT/dante.tipper/
./run-test.sh