Table of content
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Description
First draft of TF-NOC survey
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Efficient communication/collaboration tools
- NOC awareness and identification: internally and among user community
- Relation and communication between the network operations team and other internal entities (design, deployment)
- How do you integrate the different groups within your NOC (Service Desk-Tier One, Engineering-Tier Two & Three, Systems Engineering, etc) so each has clear expectations of what each group does, with all working as a unified team?
- What type of training methodologies do you use to bring new employees up-to-speed quickly so they can start making a valuable contribution to the operation?
- How is knowledge dissemination handled between groups and new NOC employees?
Best practice documents & documentation
- Documentation: what can and can not be documented.
- How procedures are created and stored
- How do you organize and update your internal documentation environment for easy access and search, as well as providing clear and accurate information?nal documentation environment for easy access and search, as well as providing clear and accurate information?