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- Adding/delegating/dcv domains
- Adding/delegating admins “RAO or DRAO”
- Department Creation “If Needed”
- Notification Creation
- Discovery Creation
- Placing orders “SSL/Client Authentication “s/mime”/ Code Signing Certificates”
- Reports
- Contacting Support/Validation: If an issue arises the RAO/DRAO can contact Level 2 support/validation for assistance during normal business hours Monday – Friday 4am – 8pm EST. *If an issue occurs after normal business hours they can reach out to the NREN “MRAO” admins to raise a concern with Premier support.
Q: Can Sectigo login to the MRAO accounts?
Support along with the Onboarding Team Members have the access to login as any MRAO in the system. The process is only used to support a MRAO who has questions regarding SCM or Support/Validation Related issues. In the process any of Sectigo staff needing to login as a MRAO they will notify the MRAO who asked for support or if we deem something is wrong they may just login as prior to responding.