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Support along with the Onboarding Team Members have the access to login as any MRAO in the system. The process is only used to support a MRAO who has questions regarding SCM or Support/Validation Related issues. In the process any of Sectigo staff needing to login as a MRAO they will notify the MRAO who asked for support or if we deem something is wrong they may just login as prior to responding.
Q: How do I enable SAML?
Step 1: If you do not see the "your institution" button on the home page, please set up an IdP Template: under “admin” in cert-manager please select “add template” and then tick the RAO Admin - SSL and the organisation box below that.
Step 2: make sure that the Sectigo SP is imported in your federation: the entityID is https://cert-manager.com/shibboleth, you can also check https://met.refeds.org/met/search_service/?entityid=cert-manager.com.
* check that all the needed attributes are correctly released at the following URL: http://cert-manager.com/customer/<YOURID>/ssocheck/
* in the SCM enter the ePPN of the admin you want enable in the "IdP Person ID" field.