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#
| Metric name
| Is KPI?
| Description
| Current visibility
| Methods and tools
| Frequency/period
| Target
| Events and alerts
| Processing of results
| Responsible
| ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | SeamlessAccess Service | HTTPS uptime and response time of service.seamlessaccess.org | https://status.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team after 2 minutes from the region northamerica+europe instantly from the region asiapacific and latinamerica | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||||||||||||||||||||||
| 2 | SeamlessAccess Service | Page speed of service.seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||||||||||||||||||||||
| 3 | SeamlessAccess Metadata | HTTPS uptime and response time of md.seamlessaccess.org | https://md.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team after 2 minutes from the region northamerica+europe instantly from the region asiapacific and latinamerica | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||||||||||||||||||||||
| 4 | SeamlessAccess Metadata | Page speed of md.seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||||||||||||||||||||||
| 5 | SeamlessAccess website | HTTPS uptime and response time of seamlessaccess.org | https://seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team after 2 minutes from the region northamerica+europe instantly from the region asiapacific and latinamerica | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||||||||||||||||||||||
| 6 | SeamlessAccess website | Page speed of seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team |
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