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| Item | Guidance | Practices |
| Service definition | This point covers documentation across the development: everything from marketing materials, service descriptions and operational support arrangements. | N/A |
| Code quality | Security and quality code audits must be successfully completed (e.g., specialist software support resources) in order for a service/product to qualify for production. | |
| Marketing and visibility | This includes marketing content and a plan to promote the new service to increase uptake and explain how marketing activities will help in this increase. Also, investigate ways to make it easier for potential users to test or trial your service. | |
| Service policy | Who can use the service and what, if any, are the costs? This could involve governance outside of the PMO, e.g., the Cost Sharing Committee. | N/A |
| IPR | A check of the code to estimate any risks if a public release is planned. | |
| GDPR | Even a website needs a privacy statement, further work is required if the service requires personal information. | ADD |
| Operational support | This point covers items such as:
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| Roadmap | Is there a roadmap for the next 12 months? | ADD? |
| KPIs | What key performance indicators have been defined, and what are their expected values for which period of time (for example service uptake)? For software-only services include how you plan to measure usage. | ADD? |
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