...
- Would like to do usability testing but do not have enough skilled people currently.
- Dev teams would like to do validation early as possible
- Give input on what people are actually doing to define process.
- How to handle dependent code not developed in house
- Allow 2 months to transition a new service
- How to apply agile dev to the split ops model?
- Very important to document current ways of working before considering any change
- Budget your support load in the CBA
- Provide info on default security and DP considerations for pilot and production.
- Use the ops docs as a sanity checklist during development - link to CBA too. Influence design with ops concepts early
- Provide OLA/SLA targets.
Session 5: Breakouts
- Need more outreach
- Assurance profile for MFA
- Gamification of Science support - quadrant of R&S, CoCo, SIRTFI, MFA
- Outreach - IAMonline - develop campus contacts
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- Distinguish between full services and incremental improvements in handover
- SA should provide design guidelines & templates or technical.edugain.org - started work (Robert Latta)
- Need to understand the role of e-science support - is it L2 or consultancy?
- Start organizing support behind the scenes before service is scoped.
- How to handle the 'ad hoc' support which goes to various mailing lists?
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- letsradsec needs access to the ops data - raw db access.
- self-service diagnostic needs ops data and more frequent checks for realtime diagnostics
- need to benchmark the performance implications of on demand tests against the production system
- need a spec and reporting format for probes data. f-ticks as it stands isn't quite suitable, and it isn't easily extensible to this case. JSON is of interest but TCP is an issue.
Action items
- Nicole Harris Investigate a campus group/SIG for fed id - ask federations for nominations from their own AAI advisory groups
- Brook Schofield Develop Business Development strategy & OKRs based on priorities
- Ann HardingMarina Adomeit Check with Toby Rodwell on use of OTRS in late stage pilots
- Niels van Dijk Populate service template for InAcademia
- Justin Knight Push Shib Consortium for tracking upgrades to Shib IdP v3 Get started with regular SG meetings to prep for IAMonline, Nicole Harris work with AARC/REFEDs for collab funding/content
- Nicole Harris to carry out review of baseline fed ops and work with federations on gaps.
- Justin Knight Help Brook arrange business dev training workshop
- Daniela Pöhn MFA options analysis / appraisal across commercial (procurement?), open source etc.
- Tomasz Wolniewicz to add SIRTFI monitoring to technical.edugain.org.
- Daniela Pöhn Lukas Hämmerle Compare policies with baseline requirements
- Daniela PöhnLukas Haemmerle "Create" gamification of SIRTFI, R&S, CoCo, MFA, some sort of assurance level (name?)
- Daniela Pöhn, Nicole Harris Baseline practice statements review/survey of state
- Tomasz Wolniewicz Run webinar for developers on the eduGAIN DB/backend and use of the APIs (also publish APIs)
- Marina Adomeit Deploy ticketing for L1/L2 eduGAIN now:) - need a spec:)
- Justin Knight, Ann Harding Schedule a group meeting on all the as-a-service flavors, include some non project NRENs who do similar.