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- What device (phone, tablet, laptop) do you use? The make and the model will be very helpful.
- What version of operating system does it run? A screenshot can be very helpful:
On iOS, you can look in the Settings under General, About for the Software Version.
On Android, you can look in the Settings under About phone, Software Information.
On Windows, you should be able to look in the 'Help' menu under 'About' to get more information
On macOS, go to the Apple menu, then choose 'About this Mac'. - Which version of geteduroam are you running?
On Android, go to Settings, then Apps, find 'geteduroam', tap it and scroll to the bottom.
On iOS, go to General, iPhone Storage, search for 'geteduroam' and tap it.
On Windows, it will probably be an executable you had to download. - What did you try and do. Note each step down, or, if you can, take screenshots.
- Send all of this to your helpdesk, or post this to the cat-users mailing list by subscribing.
How can I report issues or feedback to geteduroam?
If you have problems with geteduroam, you can subscribe to the geteduroam mailing list or the cat-users mailing list, and then post your issue there. Please note that both mailing lists use English as the list language, so try to avoid posting in other languages, if you can.
Users have also left reviews on mobile device app stores, but note that the reviews are not there to log bug reports. Rather use the mailing list if you can.