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- If your organisation name contains non-ASCII characters, please enter an ASCII version in the "Secondary Organization Name" box under Settings. E.g. GÉANT Vereniging becomes GEANT Vereniging.
- Try to limit the fields that you complete for the certificate - it is only necessary to complete Locality and Country.
- Sectigo are happy to change fields to include ASCII characters once validation has occurred. Please contact the helpdesk for this.
- If you would prefer to keep non-ASCII characters within your normal certificates, you can create a second organisation with the same data but with non-ASCII characters completed. We recommend alerting the helpdesk that this is your intention.
Q: How can I create a .csr file?
There's a simple tool to create OpenSSL .csr files here: https://www.digicert.com/easy-csr/openssl.htm.
Sectigo provide a guide on the creation of .csr files here: https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA01N000000zFIo.