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This Knowledge Base contains a set of useful documents we used during the service validation and testing process. If you have any questions about these documents or just need some information please contact the owner of the selected item. 

OwnerMarcin WolskiAleksandra Radulovic
DocumentPurpose
Acceptance Criteria (example)Input to the service assessment (by Service Operation Manager, CSI manager)
User Support SurveyEvaluating service support  (by users)
System Usability Scale
[ source:  Brooke, J. "SUS: a "quick and dirty" usability scale". In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry. London: Taylor and Francis, 1996 ]
SUS give us global view of subjective assessments of usability.Szymon Kupiński

Test Plan description (applicable to any evaluation, test or audit that involves a group of participants)

Subjects that need to be discussed, defined and agreed between the requester and evaluators before the assessment is commencedBranko Marovic
Input to the security audit (pen testing and security code audit)Getting the input to start the auditGerard Frankowski Branko Mažar
Pre-assessment surveyGrabbing the preliminary information about the service candidate to productionSzymon Kupiński
Quality Automatic quality code reviewA brief summary of the automated source code analyze procedureSimone Visconti
User view on a software qualityA simple questionnaire to gather the user point of view about a software and its perception of qualityPatryk Promiński