This Knowledge Base contains a set of useful documents we used during the service validation and testing process.
| Document | Purpose |
|---|---|
| Acceptance Criteria (example) | Input to the service assessment (by Service Operation Manager, CSI manager) |
| User Support Survey | Evaluating service support (by users) |
| System Usability Scale [ source: Brooke, J. "SUS: a "quick and dirty" usability scale". In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry. London: Taylor and Francis, 1996 ] | SUS give us global view of subjective assessments of usability. |
Test Plan description (applicable to any evaluation, test or audit that involves a group of participants) | Subjects that need to be discussed, defined and agreed between the requester and evaluators before the assessment is commenced |
| Input to the security audit (pen testing and security code audit) | Getting the input to start the audit |
| Pre-assessment survey | Grabbing the preliminary information about the service candidate to production |
| Automatic quality code review | A brief summary of the automated source code analyze procedure |
| User view on a software quality | A simple questionnaire to gather the user point of view about a software and its perception of quality |