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Convention for labels

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• no caps, except acronyms
• no spaces between words

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• , use "-"
• labels will be structured in a hierachical way

• all proposed labels are in bold

Functional labels

• restriced
  • this label means the content is restriced to TF-NOC participants
• wil-meeting
  • this label is used to label Work Item Leader meetings, minutes

Different Work Items

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• taxonomy

  * front-end

  * tools

  * collaboration

  * best-practice

  * liaison

  == Generic Labels ==

  * personnel

  * workflow

  * procedures

  * call-intake

  * IVR

  * call-duration

  * SLA

  * third-parties

  * RMA

  * incident

  * change

  * contact

  • • this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
  • front-end
    • this item focusses on the interactions between the NOC and its users.
  • tools
    • this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
    • monitoring all tools (and procedures) related to monitoring the network and systems
    • reporting all tools (and procedures) related to producing reports (internal and external)
    • recording all tools (and procedures) related to recording history eg traffic usage in Cacti
  • collaboration
    • this item focusses on the communication and collaboration of the NOC towards third parties
  • facilitation
    • this item focusses on facilitating the collection of the documents and make the collection more structured
  • liaison
    • this item focusses on the integration and collaboration with other communities

  Generic Labels

  • personnel
    • this label concerns everything related to personnel issues and consists of
      • engaging
      • educating
      • changing
      • removing
      • outsourcing
      • shift
      • responsibility
  • workflow
    • this label concerns everything related to workflows in the broadest sense
  • procedures
    • this label concerns everything related to procedures that are in place in the different NOCs
  • contact-method
    • this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
      • e-mail
      • phone
        • call-intake
        • IVR
        • call-duration
        • call-logging
        • call-mechanisms
      • fax
      • form
      • sms
      • web
  • SLA
  • SLD
  • telco
    • this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
  • hardware
    • this label concerns everything related to the physical hardware of which the network consists
  • upgrade
    • this label concerns everything related to the upgrading of the system software of network elements
  • configuration
    • this label concerns everything related to the configuration of the network and configuration managament as described in the ITIL framework
    • architecture
      • this label concerns everything related to the network design & architecture
  • ip TCP/IP topics
  • transmission Optical transmission systems
  • switching Switching in the backbone network
  • LAN LAN technologies and systems
  • third-parties
    • this label concerns everything related to procedures / agreements / contracts / contacts with third parties and more specifically
    • telco
      • this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
    • vendor
  • RMA
    • this label concerns everything related the replacement and installing of hardware
  • incident
    • this label concerns everything related to the incident management as described in the ITIL framework
  • change
    • this label concerns everything related to the change management as described in the ITIL framework
  • problem
    • this label concerns everything related to the problem management as described in the ITIL framework

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