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- Outreach & new users
- CBAs
- KPIs
17:15 eduGAIN Monitoring
17:45 Wrapup, close day 1
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08:30-09:00 Meet & greet, boarding pass, coffee
09:00-10:15 Transitions 15 Transitions to service
- Understanding the handover service documentation template - service definition, operational requirements & documentation and user support
- Designing OLAs for operations
- Tools & systems e.g.. ticketing requirements, shared helpdesk
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Alternatively use the usual search/booking sites. Some people have found nice Airbnb stuff around Badenerstrasse in the past.
Minutes
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