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  1. Service Providers integrating the Persistence Service.
  2. Service Providers integrating the Discovery Service.
  3. End users relying on the service for Discovery and Persistence.


Service OwnerProduct managerLead Architect


L3 support
Marina Adomeit Leif Johansson 

Operations manager- ??

Engineering - Maria Haider, Erik Bergstrom 

Operations - SUNET NOC


Leif Johansson

GÉANT representative in Seamless Access Governance Committee: Klaas Wierenga 

GÉANT representative in Seamless Access Technical Committee: Christos Kanellopoulos

The SeamlessAccess Organisational chart and GEANT participation mapping is available at, and current snapshot is available at:

Image Added

Responsibilities of operational team are defined in the OLA document. 

Responsibilities of Service Operations Manager are as follows: 

  • Responsible for the overall operational health of the service, planning and implementing improvements. 
  • Manages the operational team making sure that relevant operational procedures are followed.
  • Responsible to fulfil functions as defined in relevant operational procedures.
  • Defines and put in place new operational procedures as required.
  • Collaborates with Product manager and operational team to plan for deployment of new software releases. 
  • Responsible for creating and maintaining documentation related to service operations. 

Responsibilities of Service Product Manager are as follows: 

  • Works with the UX team and SeamlessAccess Advanced Integrators to structure and conduct user research and interviews. 
  • Develops product requirements for each level of integration and for different stakeholder groups (publishers, research collaborations, federation operators).
  • Develops a full product roadmap, and maintain it depending on incoming influences that can change priorities.
  • Coordinates the work of UX and development team to fulfil the roadmap. 
  • Works with the Outreach Manager to ensure that SPI documentation is complete, clear and helpful; write additional documentation as needed.
  • Collaborates with operational manager and development team on release and deployment plan.
  • Communications with the user community on roadmap and release plan. 

Service Delivery Model

Delivery of Seamless Access service is done through the Coalition for Seamless Access, a collaboration between five organizations – GÉANT, Internet2, the National Information Standards Organization (NISO), ORCID, and the International Association of STM Publishers (STM). Seamless access has in 2019 started the beta service, that will operationally run on a production level quality infrastructure and will conduct a business pilot working with first adopters. Coalition partners  will seek to provide sufficient resources to meet the deliverables defined for each responsibility area as follows: