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  • What device (phone, tablet, laptop) do you use? The make and the model will be very helpful.
  • What version of operating system does it run? A screenshot can be very helpful:
    On iOS, you can look in the Settings under General, About for the Software Version.
    On Android, you can look in the Settings under About phone, Software Information. 
    On Windows, you should be able to look in the 'Help' menu under 'About' to get more information
    On macOS, go to the Apple menu, then choose 'About this Mac'.
  • Which version of geteduroam are you running?
    On Android, go to Settings, then Apps, find 'geteduroam', tap it and scroll to the bottom.
    On iOS, go to General, iPhone Storage, search for 'geteduroam' and tap it. 
    On Windows, it will probably be an executable you had to download. 
  • What did you try and do. Note each step down, or, if you can, take screenshots.
  • Send all of this to your helpdesk, or post this to the cat-users mailing list by subscribing, or email with your report, and one of the Jisc folks will collate the information and liaise with the developers.

How can I report issues or feedback to geteduroam?