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Work in progress!!!! 

Provide some context for the transition. What is in place now, what is rough timeline for service: for example reach pilot by time a, run pilot for period p and based on results run the service in production by time c. Give some view on what happens with the technical infrastructure through this  - i.e the installation will remain ... Example from managed idp transition bellow:

Relation to pilot

The pilot is running on testing-level virtual machines (Okeanos). A continuation on those VMs is not foreseen. The production system is an installation "from scratch".

Accounts created in the pilot installation remain valid until their expiry, or 01 Dec 2018 (whichever comes FIRST; expiry date of intermediate CA).

For the RADIUS authentication of these pilot-phase accounts, there are two options:

  • keep the Okeanos-based RADIUS servers running until 01 Dec 2018 (preferred option)
  • add the pilot-phase Client Root CA and Client Intermediate CA as trusted on the production servers, so they can authenticate the pilot users.

We have to keep the management UI and the OCSP responder online until 01 Dec 2018 so that activities such as revocation are still possible.

However, pilot-phase IdP administrators should not create new accounts on the pilot system when the production one is available.


The transition generally consist of the following areas of work:

  1. Documentation preparation and signoff
  2. Test and Validation
  3. GDPR compliance checking
  4. IPR compliance checking
  5. Operational team establishment 
  6. Operational team training
  7. Support team establishment
  8. Support team training
  9. Operational deployment
  10. Service promotion

Define the people involved:
Teams/people:

  • Service Owner: Christos Kanellopoulos 
  • Governance engagement: Klaas Wierenga
  • Development team: Leif Johhanson, Fresia Perez Arriagada, Elena Rakhimova
  • Operations team: Erik Bergstörm, Maria Haide (Sunet)
  • GEANT T&I operation support/Core team: Nicole Harris
  • PLM product manager: Not applicable at the moment being this a joint effort between GN4-3/GEANT, Internet2 and the RA21 initiative.
  • Test team: ?
  • IPR: Magdalena Rzaca
  • GDPR: Magdalena Rzaca GEANT GDPR team

ON HOLD

IN PROGRESS

DONE

No

Work item

Responsible

Comment

Status

Start date

End date

1Preparation of documentation







Service Description

-Development team prepares

-SO signs off

RA21 Discovery Service Description





Service policy (Terms of use, SLA)

-Development team prepares

-SO signs off

Separte policies for NROs, eduroam Managed IdP administrators and end users are described at eduroam Managed IdP Service Policy.

Terms of use for NRO admins is published at:
Terms of use for IdPs and end users is presented in the web UI of the service, and also at:




Branding and Visibility

-Development team prepares

-SO signs off

Web page text at https://www.eduroam.org/eduroam-managed-idp/



Operational Requirements

-Development team prepares

-SO signs off

RA21 Discovery Operational Requirements



OLA

-Development team prepares

-SO and GEANT T&I operation support/Core team sign off

eduroam Managed IdP OLA



Operational documentation

-Development team prepares

-SO signs off

Dev team prepared this in the corresponding Wiki page



Operational processes

-Development team prepares

-SO signs off

Need to define: service order (what happens from point of interest to service availability for a customer) and support process. Marina sent the questionnaire prepared by the Task 4 to Stefan to provide the info and Task 4 can draw the flow charts.

The questionnaire is here.

Not required for production sign-off.





User documentation

-Development team prepares

-SO signs off

A guide to eduroam Managed IdP for federation administrators was created in the eduroam wiki (common to eduroam CAT and eduroam Managed IdP as their NRO-level appearance is nearly identical)

A guide to eduroam Managed IdP for institution administrators - to be created in the eduroam wiki (similar like for CAT)

A guide for the end users is not needed, it is embedded in the GUI.





User support

-Development team prepares

-SO signs off

Prepare the FAQ for the first level support. List is available here.  Add them to the current FAQ that service desk uses + enable service desk to check by themselves if a user's IdP is managed eduroam IdP



GDPR - data inventory, privacy notice, DPA

-Development team prepares

-GDPR accountable and SM signs off

The main eduroam privacy notice was updated.

Signed off by the GDPR team on 26th of November 2018. Needs to be published in the eduroam site after the official launch.

DPA will be done together with the eduroam service DPA.

eduroam Privacy Notices - Changes for Managed IdP




2Test and validation





Make a test plan

Development team and Test team prepares

Testing of the code was done when new version of CAT v2.0 was tested as there use the same code base - no critical issues.

The testing of the UI and usability was also done. There are no bugs, recommendations for UI improvements were implemented by the Development team.

Pen testing done - no critical issues.





3IPR compliance checking





IPR compliance

IPR accountable

Route the request through GEANT T&I operation support/Core team

Stefan Winter prepared the IPR request (what are the software components, libraries, tools used) on this page.

Alan confirmed Shaun has approved on 06.11.18

Documentation: eduroam Managed IdP - IPR




4GDPR compliance checkingGDPR accountable




Data inventory and mapping
Data inventory is already prepared; with Nicole and Ana to carry out assessment



Update the privacy notice and DPA

Look at the 1 - GDPR




5Operational team establishment





Appoint service ownerWP5 leaders

It comes under the eduroam service family and existing service manager.

(Miroslav Milinović)





Define roles, skills, manpower neededDevelopment teamAs per current team for the skills, but additional time would be needed.



Appoint operational team members

Service Owner





6Operational team training





Training the operational team


Not needed.


7Support team establishment





Establish the support team

Level 1 done by the GEANT Service Desk, L2 will be over the eduroam-ot, L3 will be via the development team

Note: After PLM enter production gate, SM to notify L1 that the service production started




8Support team training





Training of the support team


Not needed.


9Deployment in production environment





Monitoring set up

Operations team based on the requirements from the development team

SO signs off when implemented

Provided by SRCE as part of the eduroam-OT





Back-up and restore

Operations team based on the requirements from the development team

SO signs off when implemented

VM snapshots are backed up by GEANT IT as defined in the GÉANT PoP Backup policy.

Daily database snapshots are additionally kept at monitor.eduroam.org host.

Perform a smoke test to test the restore process as a whole!! The idea is to take a machine down and ask GEANT IT to restore.

Dick Visser is leading. OCSB machine is the best candidate.





VM provision

Operations team based on the requirements from the development team

SO signs off when implemented

GEANT IT VMs






Installation of the components

Operations team based on the requirements from the development team

SO signs off when implemented

Stefan, Tomasz, Maja

SMS service has been ordered and awaiting payment of bank transfer by GÉANT.





CDN

?

GEANT T&I operation support/Core team: can organise the root CA creation ceremony, and safe offline storing of the Raspberry PI (in a safe).

Dick Visser will see if there is a safe in the GEANT AMS office. If not, SA2 can purchase one.

In eduroam IdP Operational Processes page there is detail on setting up the CA.




10Service Promotion





Web site update

Karl and Justin

Prepare all in the eduroam PR site, but publish when the production gate is passed. Web page draft at https://www.eduroam.org/eduroam-managed-idp/

Marina Adomeit, Miro and Karl prepared the final version only waiting to be published.






Add the service to the partner services portfolio

Justin

Added to the partner portal. In staging area ready to go live when service goes into production.





Contact the people/NRENs who took part in the infoshare to update them on service availabilityPartner Relations

Two communications:

First to the participants who joined the infoshare to say that the gate is passed and service is coming

Second upon launch to the GEANT partner list.





Update eduroam flyer with the managed service element

Silvie








Slide deck from the infoshares that can be sent out by Partner Relations to partner NRENs when service is liveJustinAvailable



Training/info video to put on the websiteKarlLower priority; not needed for production.



Article for CONNECTJustin and Karl

Went into October CONNECT





Launch announcement in Tryfon's weekly email when reachedJustin and TryfonArranged with Karl and Nathalie 10.12.18. Karl will prepare text, Marina to confirm when gate approved.



Twitter #love2eduroam upon launchKarlNot required for production gate.



Promotion via the eduroam-SG, by the service managerMiro

Miro has let the SG know to expect this. There are meetings in November and December.





A slide describing the service for the partner relations team (as part of the general GEANT services slide deck)Karl




Decision about the geographical scope of the service offer - who can use the serviceKlaasKlaas confirmed 10.09.18 that the service can be offered to non-GEANT partners. The user cap of 10,000 will apply to all.


11PLM Documentation





CBA update

Costs and funding excel

Roadmap

Justin Knight

CBA, costs and funding sheet, and roadmap all updated and put on JRA3 PLM staging site. Alan Lewis has reviewed and is content.

JRA3 PLM Staging Area#emidp-production-gate-documents

Marina Adomeit will, after the PLM gate, move the documentation from the JRA3 PLM staging site to the eduroam wiki pages.






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