UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
The Operations team use a Microsoft Outlook Calendar to review Planned, Emergency and Internal Maintenance windows. This enables them to review the annual leave of the Operations Centre staff to ensure that they are available to support the maintenance period.
The calendar is called otrs_nm
Every hour, a CRON job runs a Bash Shell script called /home/local/GEANT/dante.sanigar/scripts/otrs_2_outlook.sh located on the test-esb01.geant.net (62.40.109.42) server.
This script in turn calls three Java Batch Programs:
net.dante.otrs.OTRSProducer - Obtains the OTRS Maintenance Ticket Data from the OTRS system using it's SOAP Web Service, and produces ESB messages in the OTRS queue
net.dante.otrs.OTRSConsumer - Consumes the messages in the OTRS queue and stores the information in a MySQL database called sde located on the test-msr.geant.net server and the maintenance database on the uat-dboard01-corr.geant.net (62.40.122.123) server
net.dante.otrs.OTRSOutlookCalendar - Creates new Calendar events inside the otrs_nm calendar
The application uses a properties file called /home/local/GEANT/dante.sanigar/scripts/otrs.properties that contain the global variables required.
The application generates four log files within the /tmp/otrs directory:
OTRS_Producer_YYYYMMDD.log
OTRS_Consumer_YYYYMMDD.log
OTRS_Dashboard_YYYYMMDD.log
Outlook_YYYYMMDD.log