eduroam Managed IdP service should transition from its pilot under the JRA3, into the SA2 production operations. The exit development gate was approved by the PLM on 25th of June , officially marking the start of transition.
What is the relations to pilot - something to move or install from scratch
The transition generally consist of the following areas of work:
- Documentation preparation and signoff
- Test and Validation
- GDPR compliance checking
- IPR compliance checking
- Operational team establishment
- Operational team training
- Support team establishment
- Support team training
- Operational deployment
- Service promotion
Teams/people:
- Operations accountable: Marina Adomeit, Miroslav Milinović
- Development accountable: Ann Harding
- Development team: Stefan Winter, Justin Knight
- GEANT T&I operation support/Core team: Nicole Harris, Dick Visser
- PLM product manager
- Test team: Marcin Wolski
- Service manager (SM): Miroslav Milinović
- IPR accountable: Shaun Cairns
- GDPR accountable: Ana Alves
ON HOLD
IN PROGRESS
DONE
No | Work item | Responsible | Comment | Status | Start date | End date |
|---|---|---|---|---|---|---|
| 1 | Preparation of documentation - based on the SA2 Service Template | |||||
| Service Description | -Development team prepares -SM signs off | |||||
Service policy (Terms of use, SLA) | -Development team prepares -SM signs off | Do we need to update the eduroam service definition or other formal document? Or we want a separate Terms of use/ SLA / Contract? To be discussed with Miro and GEANT(Nicole/core team). | ||||
| Branding and Visibility | -Development team prepares -SM signs off | |||||
| Operational Requirements | -Development team prepares -SM and core team sign off | |||||
| OLA | -Development team prepares -SM and core team sign off | There is no OLA template at the moment, but potentially Nicoles/core team can help out. | ||||
| Operational documentation | -Development team prepares -SM signs off, test team can validate | |||||
| Operational processes | -Development team prepares -SM signs off, test team can validate | Need to define: service order, support process - Marina to seek for the questionnaire prepared by the Task 4, Stefan would provide the info and Task 4 can draw the flow charts (Marina and Justin to look to questionnaires) | ||||
| User documentation | -Development team prepares -SM signs off, test team can validate | |||||
| User support | -Development team prepares -SM signs off, test team can validate | Prepare the FAQ for the first level support | ||||
| GDPR - data inventory, privacy notice, DPA | -Development team prepares -GDPR accountable and SM signs off | Data inventory prepared as part of the eduroam one | IN PROGRESS | |||
| 2 | Test and validation | |||||
| Make a test plan | Development team and Test team prepares | Testing of the code and penetration testing was already done Define with Stefan and Miro on what needs to be tested | ||||
| 3 | IPR compliance checking | |||||
| IPR compliance | IPR accountable | Define with Stefan and Miro on what needs to go through the IPR check and send a request | ||||
| 4 | GDPR compliance checking | GDPR accountable | ||||
| Data inventory and mapping | Data inventory is already prepared | |||||
| Update the privacy notice | Update the eduroam privacy notice to include the managed eduroam IdP as well. Publish once the production gate is passed. | |||||
| Prepare the data processing agreement | ||||||
| Operational team establishment | ||||||
| Appoint service manager | Operations accountable | It comes under the eduroam service family and existing service manager. | DONE | |||
| Define roles, skills, manpower needed | Development team | |||||
Appoint operational team members | SM | |||||
| Operational team training | ||||||
| Support team establishment | ||||||
| Support team training | ||||||
| Deployment in production environment | ||||||
| Central monitoring set up | core team | ON HOLD | ||||
| Back up and restore | core team | ON HOLD | ||||
| Resource inventory configured | core team | ON HOLD | ||||
| VM provision | GEANT IT VMs | If the outstanding issues with the GEANT IT VMs are not resolved till the end of July, they will be sourced form an NREN or comecrcial | ||||
| Installation of the components | ON HOLD | |||||
| stefan/miro needs to write up this in details ... | ||||||
| Service Promotion | ||||||
| Web site update | PR team Development team to provide the text Marina can share a narrative template Justin to check with Karl what is prepared | Prepare all in the eduroam PR site, but publish when the production gate is passed A new page describing the service offering (similar to CAT). Link that new page from the NRO page and Institution page. | ||||
| Promotion of the service | Talk to Nathalie/Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there. Promotion via the eduroam-SG, by the service manager | |||||