General

Access to eduroam Operations Support Services is restricted to authorised National Roaming Operator (NRO) personnel (a.k.a. "federation operators") and their registered eduroam Identity Providers (IdPs) and eduroam Service Providers (SPs).

Access is granted by logging into the eduroam web authentication proxy - the credentials used for this login are NOT eduroam credentials, but instead web SSO logins of academic AAI federations or, if such a federation does not exist for the user, social media providers.

User accounts are authorised for various eduroam Operations Support Services by adding appropriate privileges to the accounts on the eduroam web authentication proxy. This is done by eduroam Operations team sending a one-time token which, when redeemed, adds the privilege level to the user account.

Adding federation operator privilege level to a user account