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Incident description

On 27th July 2019, the host names opsdb1.dante.net and opsdb2.dante.net could not be resolved from the both Dashboard boxes.

Incident severity: CRITICAL

Data loss: NO

Timeline


Time (CET)
28 Jul, 22:00Issue Reported by OC
28 Jul, 22:30

Picked up by Robert L

28 Jul, 22:45

Fixed by updating the Dashboard application to point at prod-opsdb01,geant.net (and 02).

29 Jul, 08:10

The issue reported to Devops for root cause analyses.

29 Jul, 09:30

Proposal was discussed between IT and SWD to avoid such failures in future.

30 Jul, 11:30


20 Jun, 16.30

Total downtime: 09:14 hours.

Proposed Solution


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