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This page contains useful documents used during the service validation and testing process. If you have any questions or just need some information please contact the owner of the resource.

DocumentPurposeOwner
Acceptance CriteriaInput to the service assessment (by Service Operation Manager, CSI manager)Marcin Wolski
User Support SurveyEvaluating service support  (by users)
System Usability Scale
[ source:  Brooke, J. "SUS: a "quick and dirty" usability scale". In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry. London: Taylor and Francis, 1996 ]
SUS give us global view of subjective assessments of usability.Szymon Kupiński

Test Plan description (applicable to any evaluation, test or audit that involves a group of participants)

Subjects that need to be discussed, defined and agreed between the requester and evaluators before the assessment is commencedBranko Marovic
Input to the security audit (pen testing and security code audit)Getting the input to start the auditGerard Frankowski Branko Mažar
Pre-assessment surveyGrabbing the preliminary information about the service candidate to productionSzymon Kupiński
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