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Crisis Management Mini-workshop at SIG-Marcomms Meeting, March 14 th 2018

 

Set up

  • 4 teams of 6 participants each, 2 cases.
  • Two teams have to   consider the first, and two teams have to consider the second case and discuss what they would do if this would happen in real life.
  • They will have to come up with first actions and statements, strategizing as if they were all part of the communications team of the same NREN/organisation.
  • Each team will then present their plan of action to the rest of the group, and we will discuss how we think all stakeholders and internal teams would have reacted to these actions.

 

Breakdown

15 minutes         Discussion within the teams about:

 

  • What are your first actions?
  • What do you want to find out?
  • What are you going to communicate at first and to whom?
  • Who do you want to/have to involve?
  • What channels do you use?

20 minutes         Every group will present their plan of action in 5 minutes

15 minutes         Plenary discussion: how would stakeholders and internal teams react to these actions? What was good about these plans of action? What was missing?

 

 


Case 1 (Group 1 and 2)

March 14, 2018

11.00 in the morning

Setting the scene:

You are the communications team of GuilREN, the NREN of Guilder. GuilREN consists of about 70 people, with (among other things) a NOC, CSIRT team, a digital innovation team and a research data center. You are in an hour-long meeting with your team when you get sent the article below by a colleague. This is the first your team hears of this incident.

Afbeeldingsresultaat voor guardian

Research data stored at data center GuilREN Hacked

March 14 2018, Guilder

Guilder’s foremost research data center, hosted by GuilREN, has been targeted by a sophisticated hack that compromised a large amount of classified data from over 50 national and European research projects, the Guardian can reveal.

GuilREN, the National Research and Education Network for Guilder, was the victim of a cybersecurity attack that went unnoticed for months.

The data that has been breached ranges from medical records that were used for research on hereditable diseases to data on animal testing. The Guardian understands the universities and research projects impacted by the breach have started to get angry messages from activists and concerned citizens alike since early this morning.

So far, six of GuilREN’s members have been told their information was “impacted” by the hack. GuilREN’s internal review into the incident is ongoing, an internal source has stated.

 

 

 

 

 

 

Case 2 (group 3 and 4)

 

March 14, 2018

11.00 in the morning

Setting the scene:

You are the communications team of GuilREN, the NREN of Guilder. GuilREN consists of about 70 people, with (among other things) a NOC, CSIRT team, a digital innovation team and a research data center. You are in an hour-long meeting with your team when you are being interrupted by a colleague from NOC.

Message from NOC:

Your NOC colleague is quite stressed and asks you to cut your meeting short to deal with the network outage that has been going on for 20 minutes. All your clients/members are without connectivity at this moment and they have not received any communication yet about what is going on. It is not clear as of yet what exactly has caused this outage and your NOC colleague can only tell you that he thinks it might be some hours before connectivity is restored. When you check twitter, you see that end users are starting to get more and more vocal about Eduroam and other GuilREN services failing.