Advanced notice :
We will be upgrading wiki.geant.org from the current version of Confluence Server to the current LTS version 8.5. During the maintenance window we expect that there will be an outage of 20 minutes.
Maintenance start time: 22/10/2024 16:00 UTC. Maintenance end time: 22/10/2024 18:00 UTC.
Convention for labels
- no caps, except acronyms
- no spaces between words, use "-"
- labels will be structured in a hierachical way
- labels can be optional or mandatory
- all proposed labels are in bold
Different Work Items (mandatory)
- taxonomy
- this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
- front-end
- this item focusses on the interactions between the NOC and its users.
- tools
- this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
- collaboration
- this item focusses on the communication and collaboration of the NOC towards third parties
- facilitation
- this item focusses on facilitating the collection of the documents and make the collection more structured
- liaison
- this item focusses on the integration and collaboration with other communities
Generic Labels (optional)
- personnel
- this label concerns everything related to personnel issues and consists of
- engaging
- educating
- changing
- removing
- outsourcing
- shift
- responsibility
- this label concerns everything related to personnel issues and consists of
- workflow
- this label concerns everything related to workflows in the broadest sense
- procedures
- this label concerns everything related to procedures that are in place in the different NOCs
- contact method
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- phone
- call intake
- IVR
- call-duration
- call-logging
- call-mechanisms
- fax
- form
- sms
- *web
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- SLA
- SLD
- telco
- hardware
- upgrade
- configuration
- architecture
- third-parties
- RMA
- incident
- change