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Please describe service metrics by populating the table in line with these instructions.

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Metric name

Is KPI?

 

Description

Conceptual level

Aspect(s)

Current visibility

Methods and tools

Frequency/period

Target

Events and alerts

Processing of results

Responsible

 
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May use ''Expand' Macro to fit long descriptions.

   

May use ''Expand' Macro to fit long descriptions.

  

May use ''Expand' Macro to fit long descriptions.

May use ''Expand' Macro to fit long descriptions.

 


Historical Data

Metric name


Start date

End date

Baseline

Target

Measured

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