Did you encounter a problem while using a tool? Do you need an access to a particular supporting tool?
Do not hesitate contacting us!
1.1. Submit a ticket in SWD Service Desk
- Go to https://jira.software.geant.org/servicedesk/customer/portal/2 (project HSGO)
Select issue category
Feature - for requesting new feature or project
Permissions - for grant permissions to an existing projects
Problems - for report report any problem regarding security, access to particular service or problem with service itself
Virtual Machine - for any issue related to Virtual Machines in QALab
- Then select issue type (for example Service problem in Problems category)
Provide Summary (which is obligatory), Description fields
- Choose Application to provide service name the issue is related to
Select Create to submit issue.
1.2. Use the mailing list
We use email@example.com to inform about you GN SWD Infrastructure changes and maintenance. If you have GN AD account which allow you to use SWD tools, you should be added to this list by us. If you don't receive that list email please let us know in SWDSD JIRA project. Go to https://jira.software.geant.org/servicedesk/customer/portal/2 and rise issue.