Would Did you encounter a problem while using a tool? Do you need an access to a particular supporting tool? Would you like to contact us?
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Do not hesitate contacting us!
Submit a ticket in SWD Service Desk
- Go to https://issuesjira.software.geant.netorg/servicedesk/jiracustomer/secure/CreateIssue.jspa?pid=10240portal/2 (project SWDSDHSGO)
Select issue type. JIRA can be used to track many different types of issues related to different types of request. The currently defined issue types in SWDSD project are: Help Desk, Access and Incident.
Select Next to go to next wizard screen.
category
Feature - for requesting new feature or project
Permissions - for grant permissions to an existing projects
Problems - for report report any problem regarding security, access to particular service or problem with service itself
Virtual Machine - for any issue related to Virtual Machines in QALab
- Then select issue type (for example Service problem in Problems category)
Provide Summary (which is obligatory) and Description of your request. Please fill also other fields if it is possible., Description fields
- Choose Application to provide service name the issue is related to
Select Create to submit issue.
Use the
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mailing list
We use developers@lists.geant.org to inform about you GN SWD Infrastructure changes and maintenance. If you have GN AD account which allow you to use SWD tools, you should be added to this list by us. If you don't receive that list email please let us know in SWDSD JIRA project. Go to https://issuesjira.software.geant.netorg/servicedesk/jiracustomer/secure/CreateIssue.jspa?pid=10240 and rise issueportal/2 and rise issue.
Contact the PSNC sysadmin team
Contact the PSNC sysadmin team: help@software.geant.org in case of the technical issues regarding SWD Infrastructure and Quality Assurance Testbed.