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Submit a ticket in SWD Service Desk
- Go to https://jira.software.geant.org/secure/CreateIssue.jspa?pid=10500 (project SWDSD)
Select issue type. JIRA can be used to track many different types of issues related to different types of request. The currently defined issue types in SWDSD project are: Help Desk, Access and Incident.
- servicedesk/customer/portal/2 (project HSGO)
Select issue category
Feature - for requesting new feature or project
Permissions - for grant permissions to an existing projects
Problems - for report report any problem regarding security, access to particular service or problem with service itself
Virtual Machine - for any issue related to Virtual Machines in QALab
- Then select issue type (for example Service problem in Problems category)Select Next to go to next wizard screen.
Provide Summary (which is obligatory) and Description of your request. Please fill also other fields if it is possible., Description fields
- Choose Application to provide service name the issue is related to
Select Create to submit issue.
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We use developers@lists.geant.org to inform about you GN SWD Infrastructure changes and maintenance. If you have GN AD account which allow you to use SWD tools, you should be added to this list by us. If you don't receive that list email please let us know in SWDSD JIRA project. Go to https://jira.software.geant.org/servicedesk/customer/secure/CreateIssue.jspa?pid=10500portal/2 and rise issue.
Contact the PSNC sysadmin team
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