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Sectigo staffs and operates 4 support centres globally in North America (Ottawa, Canada and Salt Lake City, Utah), United Kingdom (Manchester) and India (Chennai) respectively. Ticketing, telephone and chat service is available 365x7x24 in the English language, with multiple language capability available from our North American facility (Ottawa, Canada).
Once all the NREN’S have been fully on-boarded onto SCM platform and are ok with how to use platform we will then begin the Premier Support Handoff. As of right now all NREN “MRAO” admins can only contact support via the following below. After the on-boarding to Premier Support all NREN’s will then need to utilize contacting their respected SAM/TAM “Premier Support Rep” for any concerns they have.
Support Contact Info: https://support.sectigo.com/Com_KnowledgeMainPage
Submitting a Ticket: https://sectigo.com/support-ticket