INFOSHARE SLIDES
Q: Will we still have access to the DigiCert portal after 30th April 2020?
A: Based on the contract between GÉANT and DigiCert, "upon termination, DigiCert shall provide entities operating under the GÉANT Association Ac-count with a Transition Period during which DigiCert shall continue to support the GÉANT Association Account, the NREN Accounts, and each Participant’s account, including continued use of DigiCert’s Certificate revocation services. However, Participants and NRENs may not order any new Certificates during the Transition Period. DigiCert shall continue to provide revocation services for the Certificates until all Certificates issued under this Agreement expire." You and your members will be able to order DigiCert certificates until 30 April and they will remain valid until their expiration date, will have access to the portal to see your existing certificates and receive notifications, but will not be able to order new certificates.
Q: When will the new certificate chains for the Sectigo supplier be available?
The signing ceremony at Sectigo is planned on 20 February 2020. Further information should be available after this date.
Q: What Membership Category is my NREN?
| Membership category | NRENS in category |
| 1 | IS, BG, LV, MT, ME, MK, MD, AM |
| 2 | BY, LU, LT, EE, RS, AL, LB, CY, GE |
| 3 | SI, HR, MA, OM, SK, AZ |
| 4 | CZ, HU, RO, IE |
| 5 | DK, GR, FI, PT, IL |
| 6 | NL, CH, BE, SE, TR, AT, PL, NO |
| 7 | ES |
| 8 | DE, UK, FR, IT |
Q: What is the last day we can use the DigiCert platform?
NRENs will be able to use the DigiCert platform and issue certificates up to and including the 30th April 2020. After this date, it will be possible to revoke certificates but not add new organisations or issue certificates.
Q: Will it be possible to migrate data to Sectigo?
We are exploring ways to migrate data to Sectigo using available APIs. More information will be provided shortly.
Q: Is State mandatory for Sectigo?
We have asked Sectigo to make this field not mandatory within the TCS service. However, they responded that state is a mandatory field and it cannot be changed. The European users are advised to out the city as the state and the validation team will correct anything that is wrong.
Q: What are the Support Hours for Sectigo?
Sectigo staffs and operates 4 support centres globally in North America (Ottawa, Canada and Salt Lake City, Utah), United Kingdom (Manchester) and India (Chennai) respectively. Ticketing, telephone and chat service is available 365x7x24 in the English language, with multiple language capability available from our North American facility (Ottawa, Canada).
Once all the NREN’S have been fully on-boarded onto SCM platform and are ok with how to use platform we will then begin the Premier Support Handoff. As of right now all NREN “MRAO” admins can only contact support via the following below. After the on-boarding to Premier Support all NREN’s will then need to utilize contacting their respected SAM/TAM “Premier Support Rep” for any concerns they have.
Support Contact Info: https://support.sectigo.com/Com_KnowledgeMainPage
Submitting a Ticket: https://sectigo.com/support-ticket