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Submitting a Ticket: https://sectigo.com/support-ticket
Q: I am an NREN MRAO, why does my organisation have to be validated?
Some NRENs are not legal entities and therefore cannot be validated, but the MRAO is representing the NREN (and not the University, which is a legal entity).
The NREN Accounts must be tied to an Organization that can be validated if they want to be able to order certificates. If not, Sectigo can add them however, the NREN MRAO Admin will not be able to place orders for SSL or Code Signing Certificates. They can still play with the platform just not order certificates.
For those Universities that will be added by the NREN MRAO admins and will be managed by the Organization admin not an NREN MRAO then they will be a RAO admin Only. If the NREN MRAO Admin is going to be placing order they do not need to be an RAO and those Organisations must be validated before ordering can be done.
Q: What is the difference between MRAO and RAO?
NREN MRAO Admins Managing Includes:
- Adding New Organizations
- Validating New Organization “Triggering OV Anchor”
- Creating the first RAO Admin for New Organizations > If an RAO “the main rao” admin leaves the “NREN” is then responsible for creating the next RAO responsible for managing that org if one does not exist already
- Training of RAO Admins on how to use SCM platform
- Handling any Q&A directed to them about how to use SCM
- Responsible for Premier Support Contact as no RAO/DRAO admins are allowed to contact Premier Support or obtain Premier Support information.
RAO Admin Managing includes:
- Adding/delegating/dcv domains
- Adding/delegating admins “RAO or DRAO”
- Department Creation “If Needed”
- Notification Creation
- Discovery Creation
- Placing orders “SSL/Client Authentication “s/mime”/ Code Signing Certificates”
- Reports
- Contacting Support/Validation: If an issue arises the RAO/DRAO can contact Level 2 support/validation for assistance during normal business hours Monday – Friday 4am – 8pm EST. *If an issue occurs after normal business hours they can reach out to the NREN “MRAO” admins to raise a concern with Premier support.