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Reactive Support

We are building a Knowledge Database containing answers to frequently asked questions, and we list sources of help for specific issues. Before you raise a ticket directly with the eduGAIN Support Team, please check whether the knowledge database contains the information you need. If it does not, please raise a ticket by sending an email to support@edugain.org.

eduGAIN Support Knowledge Database

How can my Service Provider join eduGAIN?

If your Service Provider is not registered with a federation, please see our How to Join eduGAIN as Service Provider page.

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More information on this process are also available on the How to Join eduGAIN as Service Provider page.

Issues and questions about eduGAIN services or tools

Please email support@edugain.org. We will usually be able to answer your question directly. Occasionally we will signpost you to the appropriate contact. The services and tools include:

• eduGAIN Metadata Distribution Service and core infrastructure
• Connectivity Check (ECCS)
• isFederated Check
• Access Check
• Attribute Release Check
• Code of Conduct Monitor
• F-Ticks

Proactive Support

The quality of eduGAIN as an infrastructure depends strongly on the service quality of its member federations. The eduGAIN Support Team provides proactive support to reduce errors in eduGAIN metadata, and notify federation operators about real or potential problems with their entities. This helps ensure that IdPs and SPs in eduGAIN are configured and operated properly, which improves the overall service quality of eduGAIN. This work is done in close collaboration with the eduGAIN Operations Team and service owners.

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