In order to properly coordinate between maintenance actions over our services and pilot activities with end-users, we agree on the following procedures.
For the purposes of this document, 'production service' means any service or tool listed in 'Production' column in Domain name conventions but also any other component of Up2U platform that is intended to be accessed by external users (which is currently, for instance, Moodle pedagogy-test platform).
The procedures:
- Service and tool owners (WP3/WP4) report all planned downtimes of production services
I would also see a short written procedure to have it clearly announced to all partners. E.g. that we report all downtimes of production services to WP7 leader in advance, maybe for test services too if a break is expected to last at least several hours, what is the suggested time of day for downtimes if any, etc. I can do this.
- Maintenance window should be decided and announced (e.g., to wp-all).
- Notification on the Moodle front page should be visible.
- After the change happened and tested also notify all.