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Work in progress!!!! 

Provide some context and plan for the service. What is in place now, what is rough timeline for the service delivery. Current plan is that the service beta becomes available from 1 July and runs for one year. 

The transition generally consist of the following areas of work:

  1. Documentation preparation and signoff
  2. Test and Validation
  3. GDPR compliance checking
  4. IPR compliance checking
  5. Operational team establishment 
  6. Operational team training
  7. Support team establishment
  8. Support team training
  9. Operational deployment
  10. Service promotion

Define the people involved:
Teams/people:

  • Service Owner: Marina Adomeit
  • Member of the Technical Steering committee: Christos Kanellopoulos 
  • Member of the Governance Steering Committee: Klaas Wierenga
  • Lead Architect and member of the Technical Steering Committee: Leif Johanson
  • Development team: Fresia Perez Arriagada, Elena Rakhimova
  • Operations team: Erik Bergstörm, Maria Haide (Sunet)
  • GEANT T&I operation support/Core team: Nicole Harris
  • Test team: WP9 - Marcin Wolski (ask what testing can be done)
  • IPR: Magdalena Rzaca
  • GDPR: Magdalena Rzaca GEANT GDPR team
  • WP5 leaders ultimately responsible for the T&I service portfolio delivered through the GEANT project: Licia Florio, Marina Adomeit

ON HOLD

IN PROGRESS

DONE

No

Work item

Responsible

Comment

Status

1Preparation of documentation





Service Description

-Development team prepares

-SO signs off

RA21 Discovery Service Description



Service policy (Terms of use, SLA)

-Development team prepares

-SO signs off

Terms of use are out of scope for service delivered by GEANT. It is responisbility of seamlessaccess.org
SLA should be defined between seamlesaccess.org and GEANT.


Branding and Visibility

-Development team prepares

-SO signs off

This is probably not relevant to the part of the service delivered by GEANT. It is responisbility of seamlessaccess.org



Operational Requirements

-Development team prepares

-SO signs off

RA21 Discovery Operational Requirements

OLA

-Development team prepares

-SO and GEANT T&I operation support/Core team sign off

RA21 Discovery Operational Level Agreements (OLA)

This is between SUNET and GEANT



Operational documentation

-Development team prepares

-SO signs off

RA21 Discovery Operational Documentation

Operational processes

-Development team prepares

-SO signs off

RA21 Discovery Operational Processes

Change management, Incident response, ... 



User documentation

Who is responsible for this?




User support

Who is responsible for this? 




GDPR - data inventory, privacy notice, DPA

-GDPR team +SO + technical architect

-GDPR accountable and SO signs off

We should clarify the roles regarding the GDPR.  We thing that  GEANT and SUNET are data controller, and then probably no DPA is needed. CDNs are data processors. But we would to provide the privacy notice.  


2Test and validation



Make a test plan

Development team and Test team prepares

Talk to Marcin and understand the requirements for testing first


3IPR compliance checking



IPR compliance

IPR accountable + SO + technical architect 

Route the request through GEANT T&I operation support/Core team

To whoom the IPR belongs to ? Needs discussion. 


4GDPR compliance checkingGDPR accountable


Data inventory and mapping

-GDPR team +SO + technical architect

-GDPR accountable and SO signs off




 Privacy notice and DPA

-GDPR team +SO + technical architect

-GDPR accountable and SO signs off



5Operational team establishment



Appoint service ownerWP5 leadersDone. The service owner is responsible for service as delivered via GEANT project.

Define roles, skills, manpower neededDevelopment teamWe need to check this with what seamlessaccess.org, but if we deliver a service then it is our internal matter.

Appoint operational team members

Service Owner

Done


6Operational team training



Training the operational team


Not needed
7Support team establishment



Establish the support team

We need to understand who provides support


8Support team training



Training of the support team


We need to understand who provides support
9Deployment in production environment



Monitoring set up

Operations team based on the requirements from the technical lead and SO

SO signs off when implemented




Back-up and restore

Operations team based on the requirements from the technical lead and SO

SO signs off when implemented




VMs

Operations team based on the requirements from the technical lead and SO

SO signs off when implemented

One PoP is provided by SUNET.

Second PoP will be deployed on AWS, in two different regions. 



Deployment

Operations team based on the requirements from the technical lead and SO

SO signs off when implemented




CDN

?

?


10Service Promotion



NA, responsibility of the seamless access


11PLM Documentation



TBD if applicable




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