This page describes the management of service agreement for GÉANT services.

Overview

The GÉANT service portfolio contains four services in the T&I domain at the moment.

Corporate level agreements

The GÉANT Corporate Level OLA defines base requirements for all services in the service portfolio. It applies to every service without a service specific OLA in place.

Process:

1. The T&I Service Operations task is responsible for managing the agreement and and updates it on a regular basis. Feedback provided by the service owner must be considered.
2. The OLA is discussed by all service owners, who have to agree to the terms of the agreement.
3. The OLA Owner (a GÉANT representative) is a person responsible for the OLA who has to approve new versions before the become active. New versions are published in Confluence.

Service specific agreements

Service specific agreements define individual requirements of a service. A service specific agreement replaces the corporate agreement by defining more restrictive requirements. There might be an individual OLA for each service component or multiple OLAs for one service.